Serving the Marine Industry for over 45 years!

Shipping & Returns

SHIPPING POLICY

UPS is our default Shipping Method. At checkout, you may choose another shipping method.

When Will My Package Arrive? (Leaves Warehouse)

Although we try to maintain up-to-date availability times (posted on the website as "Leaves Warehouse"), times are subject to change and are not necessarily the exact availability.

To calculate an estimated time it will take for your package to arrive, add the leaves warehouse time to the shipping time for your selected carrier.

Note: Leaves Warehouse times are expressed in business days.

  • 1 Day
  • 2-3 Days
  • 4 or More Days
  • 10 or More Days

If the shipment time is critical for your order such as for vessel repairs or pending voyages, please call us, before or immediately after you have placed your order.

How Can I Ship My Package? (Shipping Methods)

Domestic Shipping Methods*

Transit Times and Weight Limits (Includes the Continental US, Alaska, Hawaii, and Puerto Rico)

  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS 2nd Day Air A.M.
  • UPS Next Day Air Saver
  • UPS Next Day Air
  • UPS Next Day Air with Saturday Delivery
  • UPS Next Day Air Early AM
  • USPS Priority Mail

International Shipping Methods* (We are experts!)

Note: Orders with multiple items utilizing different warehouses will be consolidated before shipment. This may add 2-6 day delay. Taxes and Duties are not included.

  • UPS Worldwide Express
  • UPS Worldwide Saver
  • UPS Worldwide Expedited
  • UPS Standard (Canada Only)
  • USPS Express Mail® International

We do offer alternative shipping methods, contact customerservice@johnnys-propeller.com

*Note: The above shipping schedules are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.

** Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.

Important Disclaimer for Shipments via United States Postal Service

Oversized Packages / Auto-freight / Ocean Freight

Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require johnnys-propeller.com to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.

In certain instances depending upon shipping location/destination, it may be necessary to ship via FedEx, DHL or other common carriers. However, if this is in lieu of the customer selected method, there will be no additional charge to the customer without the customer's prior approval.

Shipping Costs

UPS ground is our default method of shipping and the costs of which will be displayed at checkout, if available. You may choose other available UPS or USPS shipping methods by using the Shipping Methods pull-down box. For auto-freight/ocean-freight items, a quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order.

In order to provide quick accessibility to our parts, items may be shipped from multiple locations. When this occurs, your order will be treated as a Split Order. For your benefit, shipping costs on standard items will usually be calculated as if they were shipped from our main location as one shipment. See How to Return Products for information concerning a return address.

If during checkout you select to allow partial shipments, as described in Shipping Preference / Back Order, you may incur additional shipping expense as we process your order.

Shipping charges may change depending upon available shipping methods and other circumstances. In such cases, you will be contacted for your prior approval before shipment occurs.

Split Orders

Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:

  • You ordered more than one item, one of which is over 150 pounds and must be shipped auto-freight or ocean freight
  • Your products are being shipped from different locations

When your order is split, different order numbers will be assigned to each order for tracking purposes. These orders will be listed separately on your Order Confirmation Page and have separate subsequent e-mail notifications. However, for your benefit, Shipping Costs on standard items will usually be calculated as if they were shipped from the same location as one shipment. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery.

You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer's distributor, you may be charged when we place with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with custom requirements.

Shipping Preference / Back Orders

To reduce your shipping costs, we normally hold orders being shipped from a single warehouse until all items become available (your shipping fees quoted at the time of purchase reflect this policy). Even though we strive to have all items readily available, shortages may occur with any of our products. When ordering, you are given the option to select having your order shipped as individual items become available. By choosing this option, you may incur additional shipping costs as we process your order. You may also cancel the item prior to shipping by sending an e-mail to myorder@johnnys-propeller.com. If you have any questions, please contact our Customer Service Department at our toll free number, 1-8**-***-**** or e-mail us at shipping@johnnys-propeller.com.

Tracking Your Order

Once your order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.

UPS shipments are traceable through the UPS website: http://www.ups.com

USPS Global Express Mail shipments are traceable through the USPS website: www.usps.com

International Orders / Freight Forwarding: Customs, Duties, Import & Brokerage Fees

The United States controls the export of products and information. By using johnnys-propeller.com, the Customer agrees to comply with such restrictions and not export or re-export products purchased from johnnys-propeller.com to countries or persons prohibited under the export control laws. Further more, by using johnnys-propeller.com the Customer also agrees that the Customer is not in a country where such export is prohibited or a person or entity to which such export is prohibited. The Customer is responsible for compliance with the laws of the Customer's local jurisdiction regarding import, export and re-export of products and information.

Freight Forwarding: On large orders, and/or ocean shipments Johnny’s Propeller Shop, Inc. will gladly work with our customer's freight forwarder as long as our customers provide us with the freight forwarder's full company name, contact person, address, phone and fax. We also require the address and phone number for the final destination.

Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Johnnys-propeller will provide invoices for international orders. Johnnys-propeller is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all duties and taxes and will be billed for all that are charged back to Johnnys-propeller after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees.

Ship Items As They Become Available

Unless specified, we will ship your order when all items are available. For faster delivery, you can choose to have items shipped separately as they become available. This will usually increase shipping expenses as we process your order.

Alternative Payment Methods

For Wire Transfer, Check, Money Order or Pay Pal, call Monday - Friday, 8 AM - 5 PM Central Time, U.S. & Canada (toll-free) 1-800-***-****.

Cancellation Policy / Order Revisions

Order Revisions
Please contact Johnnys Propeller as soon as possible when you need to make any changes to your order. You can contact us by phone Mon – Fri, 7am-5pm Central Time, or you may email orderrevisions@johnys-propeller.com. Please note that we generally start processing orders immediately upon receiving them and if too much time has passed we may not be able to make changes. For orders placed over the weekend please call us and the adjustments will be made the following business day.

Cancellations
Once an order ships, it cannot be canceled and must be treated as a return. Please see our Return Policy below. To cancel an order, please click here to contact our Customer Service Center.

Special orders or orders containing large items: Customers may incur a cancellation fee to cover the cost of procuring items from a supplier or manufacturer if Johnnys Propeller does not receive the cancellation request within the period specified above.

Return Policy

How to Return Products

  1. Contact our Returns Department by e-mail or phone prior to the return to obtain a Return Authorization (RA) to write on the return form.
  2. Fill out the return form that was included with your order. To contact our Returns Department, send an E-mail to returns@johnnys-propeller.com or contact our Customer Service Center. We cannot issue a refund without a "Return Authorization."
  3. Once you have completed the return form, please send your return, along with the return form, to the address from which it was shipped. This address can be found on the return form.
  4. For all returns, we recommend that you use UPS or other traceable means. If you use USPS for shipment, we recommend you insure the package since it is not traceable. If we do not receive the package, we cannot issue the refund.

If for any reason you do not have the return form, please contact our Returns Department at returns@johnnys-propeller.com

Guidelines for Returning Product

  • We may charge a restocking fee for returned items at our discretion at a minimum of 10%.
  • All items being returned must be in new condition with undamaged original manufacturer's packaging and accessories. Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging. These packages need to be kept in new and resalable condition.
  • Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in non-resalable condition, or have missing parts, upon inspection will be charged an additional restocking fee, at Johnnys Propeller's discretion.
  • If the return is a result of our error or a manufacturing defect, you still need to contact our Returns Department by e-mail or phone prior to the return to obtain Return Authorization, and have the items returned within 30 days from the date you received the items. Johnnys Propeller will pay preauthorized shipping costs/reimbursements equivalent to ground/surface shipping rates only.
  • To receive credit, all returns require prior approval, must be made within 30 days of purchase and be accompanied by a Return Authorization issued by Johnnys Propeller. Returned items must be in brand new, completely unused condition and contain original packing slip. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.

Non-Returnable Products / Restocking Fees

Most special orders are not returnable unless damaged or defective, or in the event errors are made by Johnnys Propeller or the manufacturer.

If you receive one of the above products and believe it to be damaged or defective you must call Johnnys Propeller's Return Department within 30 days of receiving the product.

Custom or Special Order Products

Custom-made orders are non-refundable since the product is made specifically for the customer and the manufacturer may not be able to resell the product. This does not include defective products.

Restock Fees / Non-Returnable Product List by Manufacturer

Some products are non-returnable or have a separate return policy or have a higher minimum restock fee.

Goods Damaged or Missing as a Result of Shipment by Common Carrier

All items shipped from Johnnys Propeller are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call Johnnys Propeller's Return Department immediately. Most carriers require claims to be filed within 10 days of delivery. Johnnys Propeller works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

Refunds

We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers, refunds may take up to a week or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.

Back

Contact Us

Important Links

Customer Service

2100 Duhon Blvd. Amelia, La 70340
tel: 985.384.6940 fax: 985.384.0332

1753 Grand Cailiou Rd. Houma, La 70363
tel: 985.868.5770 fax: 985.873.7116

info@johnnys-propeller.com

Your IP Address is: 54.80.77.124
Copyright © 2017 Johnny's Propeller Shop. Powered by Zen Cart. Website design by Complete Network Management